The Industry Leader in
3rd Party Quality Inspection, Containment & Sorting Services

Specializing in rapid-response parts containment and sorting for Tier 1 suppliers

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Fast Deployment. Trusted Service. Best Value.

For decades, First Call has provided trusted 3rd party quality inspection services. Backed by OEM-approved and Tier 1 supplier expertise, we are a leading choice among third party inspection companies for sorting inspection, containment, and rework, swiftly ensuring your customer standards are met.

SAFEGUARDING YOUR BRAND REPUTATION

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The Preferred Quality Containment & Sorting Solutions Leader

Response Time

Rapid response backed by 35 years of staffing expertise delivers dependable team coverage, fast project starts, and minimized disruption to protect production and customer commitments. More info>

Parts Resolution Process

A meticulous 31-Step Project Layered Audit identifies process failures, achieving <1.0 PPM—far below industry and Six Sigma benchmarks while preventing escapes.
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Process Efficiencies

Efficient ISO-driven processes and layered audits enable fast, accurate project completion—reducing errors, rework, and total cost of quality across any volume. More info>

Industry Experience

Decades of OEM-approved and Tier 1 containment experience, including CS1/CS2 expertise, with accessible on-site lead inspectors ensuring accountability and clear communication. More info>

CS2 Provider

GM-approved CS2 provider trusted by leading automotive suppliers, delivering rapid containment and rework to resolve issues and restore customer confidence.
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Certified Service Provider

ISO 9001-certified processes ensure structured, repeatable inspection and sorting—aligned with OEM requirements and meeting your customers’ strict quality expectations. More info>

Training & Preparedness

In-depth training and OSHA-aligned safety protocols prepare inspectors from day one, reinforced by continuous training and team problem-solving to ensure precise, consistent execution. More info>

Technology

First Call CONNECT-App delivers real-time tracking of containment, inspection, and sorting—giving you full visibility, transparency, and control across every quality project. More info>

Discover Why Top Tier 1 Suppliers Trust First Call

“When First Call took over this area of inspection, we went from 6 escapes that made it to our customer to achieving zero QA claims over the next two years. We will continue to use First Call for our GP12/Safe launch program going forward."
Quality Manager | Flambeau, Incplastic injection molding and packaging manufacturer
“The team that FCQ has in place here in Dayton does an outstanding job day in and day out and without question, FCQ is the best 3rd party group we’ve ever had in this plant in my 33 years.”
Senior Supplier of Quality | MAHLE Behr Dayton L.L.C.automotive radiators and thermal systems manufacturer
“It’s like having an extension of my department and their professionalism, integrity and character represents First Call and Hydro-Gear exactly the way we want! Your ability to react to our request quickly with good qualified people to perform the work is second to none in my experience.”
Quality Supervisor | Hydro-Gearhydrostatic transmissions for lawn equipment
“Thanks for the support you’ve given us over the past year. With the people we had on-site and your help, I can say that First Call has been the best experience I’ve had working with a sorting company ."
Quality Manager | Tigerpoly Manufacturingautomotive plastic interior and exterior parts
“I want to express my sincere gratitude for the availability and prompt response demonstrated by you and your team in providing coverage during this critical period. I want to highlight that the individuals who came to support us showed great experience in the required activities and were of invaluable assistance."
Quality Liaison Engineer | Electrical Components Internationalwire harness and electrical systems manufacturer
“I wanted to say thanks for the support. The support you provided was awesome, and you worked well with limited support from my team. I would like to use First Call in the future for any supplier issues that arise."
SQE/Asst. QA Manager | Toyo Seat USAautomotive seating systems manufacturer

Quality Inspection & Sorting Solutions

  • Sorting
  • Light Assembly
  • Containment
  • Kitting
  • Rework
  • Sequencing
  • Pack & Repack
  • Labeling/Relabeling

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Fill out the form below and we’ll connect within 24 business hours to discuss your needs:
Why Every Quality Manager Needs the New Containment Readiness Checklist

Why Every Quality Manager Needs the New Containment Readiness Checklist

October 6, 2025
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Defect-Free Plastics: How A Proactive Inspection Partner Protects Your Bottom Line

Defect-Free Plastics: How A Proactive Inspection Partner Protects Your Bottom Line

October 6, 2025
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Breaking the Cycle: When It’s Time to Re-Evaluate Your Longstanding Quality Vendor

Breaking the Cycle: When It’s Time to Re-Evaluate Your Longstanding Quality Vendor

June 25, 2025
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Take the Containment Readiness Checklist

Try the checklist here