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Quality Containment, Inspecting and Sorting

First Call Quality has been providing third party quality solutions for over a decade throughout the Midwest, Mid Atlantic and Southern states.

We’re an indispensable partner, offering quality containment, inspecting and sorting for manufacturing, automotive, and industrial companies. Our experienced team can ensure line performance, offer safety support, identify critical process failures, while also preventing customer complaints.

    

Why Choose First Call Quality?

RESPONSE TIME

Adapts to your specific needs in time-sensitive situations. First Call is also a staffing company with 30 years’ experience. This ensures a quality supply of team members that will start on projects quickly. See info video>

INDUSTRY EXPERIENCE

Decades of experience providing quality containment solutions. OEM approved and proven CS1 and CS2 containment experience with accessible lead inspectors for each project. See info video>

ISSUE RESOLUTION PROCESS

Process failures identified using an in-depth Quality Management System that includes a 29-Step Project Layered Audit. This audit leads to an escape rate less than the industry standard of 25 PPM. See info video>

PROCESS EFFICIENCIES

Completing your projects quickly and accurately thus saving your company money. This is accomplished by internal layered audits, excellent work ethic and simply listening to customer’s needs. See info video>

TRAINING & PREPAREDNESS

From team-oriented problem solving to custom project books, and safety and regulatory compliance, the in-depth training program enables inspectors to come prepared on day one. See info video>

CERTIFIED SERVICE PROVIDER

ISO 9001 certified service provider which gives you assurance that the Quality Management System of material inspection and sorting will meet your requirements and your customers’ as well. See info video>

CS2 PROVIDER

Approved CS2 containment provider for GM and preferred third-party source for several GM suppliers. We’ll act quickly to help resolve CS Level 2 issues. See info video>

TECHNOLOGY

First Call CONNECT-App provides customers real-time access and tracking of parts containment, inspecting and sorting on every quality project. See info video>

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