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Quality Containment, Inspecting and Sorting

First Call Quality provides third-party quality solutions throughout the Midwest, Mid-Atlantic and Southern states. We’re an indispensable partner, offering quality containment, inspecting and sorting for manufacturing, automotive, and industrial companies. Our experienced team can ensure line performance, offer safety support, and identify critical process failures while preventing customer complaints.

    

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Why Choose First Call Quality?

Response Time

Adapts to time-sensitive needs with 30+ years’ staffing experience, ensuring a quality supply of team members for quick project starts. More info>

Industry Experience

Decades of OEM-approved CS1 and CS2 containment experience, with accessible lead inspectors for each project. More info>

Issue Resolution Process

Identifies process failures with a 29-step Project Layered Audit, achieving an escape rate below the industry standard of 25 PPM. More info>

Process Efficiencies

Completes projects quickly and accurately, saving you money through audits, strong work ethic, and attentive listening to customer needs. More info>

Training & Preparedness

In-depth training ensures inspectors are prepared from day one, with team problem-solving, custom project books, and safety. More info>

Certified Service Provider

ISO 9001 certified, ensuring our Quality Management System for inspection and sorting meets your and your customers' requirements. More info>

CS2 Provider

Approved CS2 containment provider for GM and preferred by several GM suppliers, swiftly resolving CS Level 2 issues. More info>

Technology

First Call CONNECT-App offers real-time tracking of parts containment, inspection, and sorting for every quality project. More info>

Hear what our customers have to say.
“The team that FCQ has in place here in Dayton does an outstanding job day in and day out and without question, FCQ is the best 3rd party group we’ve ever had in this plant in my 33 years.”
Herman RicksSenior Supplier of Quality | MAHLE Behr Dayton L.L.C.
“It’s like having an extension of my department and their professionalism, integrity and character represents First Call and Hydro-Gear exactly the way we want! Your ability to react to our request quickly with good qualified people to perform the work is second to none in my experience.”
Tim NelsonQuality Supervisor | Hydro-Gear
“First Call’s crew did a good job regarding timeliness, quality, and prompt communication. They also pointed out additional quality issues beyond the call of duty. First Call has earned a reputation for providing the best customer service.”
Thomas PhilipQuality Assurance Manager | TBDN Tennessee Company
“First Call has always responded in a short time when called, and we have been happy with the effectiveness of their inspection. We have been happy with the service provided and have found their rates reasonable.”
Tom GerberQuality Engineer | Grede LLC
“I have been very pleased with the service provided. The costs are itemized and fair. I do not have the same concerns with the service provided by FCQS, that I have had when coordinating these activities with other 3rd party service providers, during my 20 years in Automotive Quality.”
Mark StermerQuality Engineer | Means Transform Products
“First call is an excellent company and the Quality services are great. The field support team of first call is very good.”
Noel FuentesCoordinator of Customer Services | Dana Corporation
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