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Safeguarding Your Brand Reputation!

3rd-party Quality Inspection, Containment and Sorting

First Call Quality provides quality inspection solutions throughout the Midwest, Mid-Atlantic and Southern states. We’re an indispensable partner, offering quality containment and sorting for manufacturing, automotive, and industrial companies. Our experienced team can ensure line performance, offer safety support, and identify critical process failures while preventing customer complaints.

    

Contact Us for Immediate Quality Inspection

Why Choose First Call for Quality Inspection?

Response Time

Adapts to time-sensitive needs with 30+ years’ staffing experience, ensuring a quality supply of team members for quick project starts. More info>

Industry Experience

Decades of OEM-approved CS1 and CS2 containment experience, with accessible lead inspectors for each project. More info>

Parts Resolution Process

An in-depth 31-Step Project Layered Audit identifies process failures, achieving a 1.30 PPM escape rate – far below industry and Six Sigma standards. More info>

Process Efficiencies

Completes projects quickly and accurately, saving you money through audits, strong work ethic, and attentive listening to customer needs. More info>

Training & Preparedness

In-depth training ensures inspectors are prepared from day one, with team problem-solving, custom project books, and safety. More info>

Certified Service Provider

ISO 9001 certified, ensuring our Quality Management System for inspection and sorting meets your and your customers' requirements. More info>

CS2 Provider

Approved CS2 containment provider for GM and preferred by several GM automotive suppliers, swiftly resolving CS Level 2 issues. More info>

Technology

First Call CONNECT-App offers real-time tracking of parts containment, inspection, and sorting for every quality project. More info>

Hear what our customers have to say.
“When First Call took over this area of inspection, we went from 6 escapes that made it to our customer to achieving zero QA claims over the next two years. We will continue to use First Call for our GP12/Safe launch program going forward."
Quality Manager | Flambeau, Inc
“The team that FCQ has in place here in Dayton does an outstanding job day in and day out and without question, FCQ is the best 3rd party group we’ve ever had in this plant in my 33 years.”
Senior Supplier of Quality | MAHLE Behr Dayton L.L.C.
“It’s like having an extension of my department and their professionalism, integrity and character represents First Call and Hydro-Gear exactly the way we want! Your ability to react to our request quickly with good qualified people to perform the work is second to none in my experience.”
Quality Supervisor | Hydro-Gear
“Thanks for the support you’ve given us over the past year. With the people we had on-site and your help, I can say that First Call has been the best experience I’ve had working with a sorting company ."
Quality Manager | Tigerpoly Manufacturing
“I want to express my sincere gratitude for the availability and prompt response demonstrated by you and your team in providing coverage during this critical period. I want to highlight that the individuals who came to support us showed great experience in the required activities and were of invaluable assistance."
Quality Liaison Engineer | Electrical Components International
“I wanted to say thanks for the support. The support you provided was awesome, and you worked well with limited support from my team. I would like to use First Call in the future for any supplier issues that arise."
SQE/Asst. QA Manager | Toyo Seat USA
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Contact Us for Immediate Quality Inspection