Tier 1 Auto Supplier Invests In First Call Partnership For Long-Term Quality And Customer Satisfaction
THE CHALLENGE
A global supplier in automotive safety products, known for its innovative safety systems, faced a temporary but critical challenge: nonconforming products were being shipped to a key automotive OEM customer, resulting in a supplier’s “red status” designation for quality performance.
This issue stemmed from persistent labor shortages and high employee turnover, leading to increased overtime demands and multiple expedited shipments.
31-Step Audit and onsite inspectors ensure quality before shipment
THE SOLUTION
To address this challenge, the supplier engaged First Call. First Call’s trained Quality Inspectors were stationed on each affected line across the facility, performing thorough inspections on all assemblies prior to shipment.
First Call conducted a weekly comprehensive 31-Step Project Layered Audit of each project. Additionally, First Call’s Staffing Division provided workforce stabilization, ensuring a more consistent production team. Using the First Call CONNECT app, the client’s engineering team received detailed, real-time inspection reports for consistent insights and adjustments.
Labor shortages and turnover impact quality, risking OEM relationship
THE RESULT
First Call’s Quality Inspectors successfully detected and prevented all nonconforming products from reaching car plants, restoring the supplier to “green status” and reinforcing a strong quality record with their OEM.
Impressed by these results, the supplier has expanded First Call’s role to include quality control for another OEM line, viewing this partnership as an essential investment in customer satisfaction and long-term retention.
Zero defects shipped; supplier restored to “green status”
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